Product Shipping & Delivery Policy

• We ship fast. And free within the continental U.S.
• Expedited shipping is available for most orders.
• Delivery time varies based on your location. Typically, your items are received within 7 days.

Freight Damage Policy

LifeDesk is not responsible for damage that occurred in transit or during storage. Before accepting a shipment from the carrier, carefully review the packing list and inspect the condition of the items.

For any external damage, customer should document all damage on the Bill of Lading and request a carrier inspection of the product.

Concealed damage must be reported to the Carrier and LifeDesk in writing, within 48 hours of delivery. In the event of damage, customer shall accept the order and contact LifeDesk Customer Service for issue resolution. We will take all reasonable measures to assist customers in resolving claims for loss or damage.

LifeDesk reserves the right to charge the customer for non-standard customer delivery requirements, including expedited shipping.

For information contact LifeDesk Customer Service.

Routing Policy

Standard shipments are made via UPS Ground, unless otherwise specified by the customer. Special routing requests made by the customer may result in additional charges to the purchaser.

LifeDesk shipments are not guaranteed. Should you require guaranteed service please contact LifeDesk Customer Service. We will work to arrange a specific delivery timetable with the carrier, charges may apply.

Will Call orders will have a confirmed pick up date. Customers will have three (3) business days from notification to pick up their order. If the order is not picked up within this time frame, storage charges may apply.